Privacy Policy

Last updated: February 21, 2026

This Privacy Policy describes how FormSentry ("we", "us", or "our") collects, uses, and shares information when you install and use our Shopify application. By using FormSentry, you agree to the practices described in this policy.

1. Information We Collect

Store Information

When you install FormSentry, we receive basic information about your Shopify store through the Shopify API, including your store name, domain, and email address. This is required to authenticate your account and provide the service.

Form Submission Data

FormSentry processes form submissions made through your Shopify storefront's contact forms. This includes:

  • Form field contents (name, email, message body)
  • Submitter IP address
  • Browser and device metadata (user agent)
  • Behavioral signals (timing, mouse movement patterns)

This data is used solely for the purpose of detecting and preventing spam submissions.

Usage Data

We collect anonymized usage data such as the number of submissions processed, spam detection rates, and feature usage to improve the service.

2. How We Use Your Information

We use the information we collect to:

  • Analyze form submissions for spam and bot activity
  • Display submission history and detection results in your dashboard
  • Enforce your configured block and allow lists
  • Manage your subscription and billing through Shopify
  • Improve our spam detection algorithms
  • Provide customer support

3. AI Processing

FormSentry uses artificial intelligence to analyze the content of form submissions. Submission content may be sent to third-party AI providers (currently OpenAI) for classification. This processing is done in real time and the AI provider does not retain your data for training purposes. We use API configurations that opt out of data retention by the provider.

4. Data Retention

Submission data is retained according to your plan's history period:

  • Free plan: 3 days
  • Pro plan: 30 days
  • Business plan: 90 days

After the retention period, submission data is permanently deleted. Store account data is retained for as long as the app is installed. When you uninstall FormSentry, all associated data is deleted within 30 days.

5. Data Sharing

We do not sell, rent, or trade your personal information. We share data only in the following circumstances:

  • Service providers: We use third-party infrastructure providers (hosting, database, AI processing) that process data on our behalf under strict contractual obligations.
  • Legal requirements: We may disclose information if required by law, regulation, or legal process.
  • Shopify: As a Shopify app, certain data flows through Shopify's infrastructure in accordance with Shopify's own privacy policies.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS), encrypted database storage, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. GDPR Compliance

For merchants and customers in the European Economic Area, we comply with GDPR requirements. We process personal data as a data processor on your behalf. You may request access to, correction of, or deletion of personal data by contacting us at support@formsentry.com.

We support Shopify's mandatory GDPR webhooks for customer data requests, customer data erasure, and shop data erasure.

8. Cookies

The FormSentry storefront script does not set cookies on your customers' browsers. Our marketing website may use essential cookies for functionality purposes only.

9. Children's Privacy

FormSentry is a business tool intended for use by Shopify merchants. We do not knowingly collect personal information from children under the age of 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice in the app dashboard or sending an email to the address associated with your Shopify store.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at support@formsentry.com.